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Basis for Decision/Program CommentsStrengths (8)Criterion 1.1 The business unit has a very strong leadership in place that has helped it create a strong and recognizable identity in a local community and among its major stakeholders. The business unit has an effective and systematic approach, fully responsive to the overall requirements of the standard and criteria. The approach is well deployed. Results are integrated in the process of continuous improvement. Categories: Approach, Deployment, Results, Improvements Verified: This Strength was verified on site.Criterion 2.1 A continuous improvement approach through regular meetings is an excellent way to control the process with evaluation and improvement to follow. The involvement of several stakeholders is also important, and it is implemented. Categories: Improvements Verified: This Strength was verified on site.Criterion 2.2 The deployment involves the participation of several stakeholders in regular meetings. This approach allows the participation of several stakeholders to monitor and improve the process. Categories: DeploymentCriterion 3.3 A strength for the business unit is their listening and learning methods. For example, based upon the feedback obtained from their stakeholders, programs that were previously shelved have been brought back, and other programs have been discontinued. Changes to the general curriculum were also observed. Categories: Approach, Deployment, Results, Improvements Verified: This Strength was verified on site.Criterion 3.5 A strength of the business unit is their systematic process of identifying students not yet registered for the next term and reaching out to them through their designated advisor. These advisors also work with students on any academic issues they may have in an attempt to ensure student success. Categories: Approach, Deployment, Results Verified: This Strength was verified on site.Criterion 3.7 A strength of the business unit is the relationship between stakeholders and those in leadership. Students, alumni, faculty, and staff all expressed their belief that their voices were heard, and if a change is for the benefit of the students, it will happen. Categories: Approach, Deployment, Results Verified: This Strength was verified on site.Criterion 4.1 For a Capstone project, the business unit partners with local businesses. This initiative helped establish a strong relationship between the business unit and a local community and businesses. It also allows students use learning outcomes in practice, and creates a job market for graduates. Categories: Approach, Deployment Verified: This Strength was verified on site.Criterion 5.3 A strength of the business unit is the continued student satisfaction with the quality of instruction provided by the business unit's faculty. This is further supported by the job placement of its graduates. Categories: Approach, Deployment, Results Verified: This Strength was verified on site.Opportunities for Improvement (OFI) (7)Organizational Challenges An opportunity for improvement exists for the business unit to focus upon recruitment of new faculty and faculty duties and teaching loads. Due to the recent growth, the business unit will need additional financial resources to recruit faculty in order to keep the personalized high touch relationships with students in tact. Categories: Approach, Deployment, Results Verified: This OFI was verified on site.Criterion 2.1 Figure 2.1 is well done and clearly explains each strategic objective. Nevertheless, the timetable column is not clear and little information is provided. An opportunity exists to include tentative dates of completion of all objectives. Strategic Planning 2018-2023 does not provide any timetable, either. Categories: Deployment Verified: This OFI was verified on site.Criterion 2.2 Figure 2.3 shows several short-term and long-term action item in detail, and they are very clear. However, some measurement criteria do not appear to be aligned with the action. For instance, the short-term Develop new electives and develop new courses have as measurement criterion the course creation process, which is not a way to measure the activity, but to implement it. An opportunity exists to consider revising the measurement criterion for all short-term and long-term action items in figure 2.3. Categories: DeploymentCriterion 3.4 An opportunity for improvement exists for the business unit to document and measure the success and/or challenges of changes over time. This may allow the business unit to measure if the changes were truly successful, particularly as the business unit is growing quickly. Categories: Approach, Deployment, Results, Improvements Verified: This OFI was verified on site.Criterion 4.1 The business unit is refining its approach of assessing learning outcomes (ex. Common Exam Questions and Capstone project) through cycles of evaluation and improvement; however, it may benefit more from formalizing improvement steps and a time-frame in a form of a written document. Categories: Improvements Verified: This OFI was verified on site.Criterion 5.3 An opportunity for improvement exists with potential additional hires by the business unit. The percentage of full-time faculty credit hour production was 34%, compared to adjuncts with over 60% of load hour production. With several satellite campuses, the need for adjuncts is understood, however, having additional full-time faculty may enable the business unit to continue their high touch and high student-centric focus at these satellite locations. Categories: Approach, Deployment, Results Verified: This OFI was verified on site. An opportunity for improvement exists with a careful review of the faculty credentials. There were some faculty that did not seem to meet the 15 hours required by ACBSP, and had very limited, if any experience, in the specific industry. Categories: Approach, Deployment, Results Verified: This OFI was verified on site.
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