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Rhodes State College
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Individual Members (4)
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Last updated: 11/26/2019
Rhodes State College
Member Institutions by Region -- ACBSP Regions: Great Lakes Council - Region 4
General Information
4240 Campus Drive
Ohio
45804   [ Map ]
419 995-8097 (Fax)
Visit Website »
United States
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About This Member
  Associate Degree
  Public
  Yes
  R - Fully Reaffirmed
  1991
  2009
  10 Years
  Cara Rex
  Chair - Accounting, Financial Services & Real Estate
  Les Finley
  Interim Chair - Management & Marketing Program & Assistant Professor
  Yes
  Strengths (10)
Criterion 1.1 Leadership Strategies

The College’s core values and current Strategic Plan, 20/20 Vision, provide the underlying principles guiding the college’s leadership when making decisions. The College prominently displays the Mission and Vision across the campus so all stakeholders are aware of the guiding principles in place. All levels of College Leadership communicate across the organizational chart and with all stakeholders. Examples include Presidential Forums, Bi-Monthly Dean's Meetings, and Monthly Program Meetings.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 2.1 Strategic Planning Process

The College's 20/20 Vision Strategic Plan is holistic and well developed. Communication of the mission and vision of the College is well deployed to all stakeholders and highly visible across campus. The strategic planning development process is a strength for the College for its inclusion of numerous stakeholders and the robustness of gathering necessary information.

The Business and Paralegal Programs have alignment between the overall strategic plan and their established goals and communicate their results on an ongoing basis to their faculty, students, Advisory Board members, and college leadership. They are responsive to change and make adjustments as needed to meet established goals.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 2.4 Facilities

The facilities used by the Business Unit are first rate and very modern. Many of the classrooms are computer labs, and all have the audio/visual equipment needed to instruct the students in all the business classes. Keese Hall offers top-notch classrooms, meeting space, open computer labs, collaborative learning areas, and technical support to faculty as well as students. The other buildings and overall campus are well taken care of and offer students a quality learning environment.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 2.5 Equipment

The Business Unit's use of technology for course delivery and faculty/student interaction is robust and engaging. Faculty teach many of their courses in computer labs making the courses more engaging and realistic. Faculty in accounting and marketing used outside funding to add dual monitors to their computerized classrooms so students could work more efficiently on coursework. Faculty use Zoom technology to interact for class assistance and advising and, in turn, build more meaningful relationships with students.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 3.5 Business/Industry Relations

There are two strong ways in which the Business Unit partners with the business community: Strong, engaged Advisory Boards and required internships for students.


The Business Advisory Boards provide valuable input to the Business Unit for planning, new program development, curriculum re-design, and review of key metrics. Numerous examples were provided in the Self-Study and verified on-site with Advisory Board members of the involvement of the Boards. No curriculum proposal may go forward to the Curriculum Committee without support from the Advisory Board. The representation of members backgrounds is strong, with very qualified individuals servings as board members.
Internship supervisors provide critical feedback to the Business Unit on student abilities, skills, and knowledge. Input from these supervisors is used to make improvements in courses.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 4.1 Student Learning Outcomes Assessment

There is a complete Student Learning Assessment cycle, including program and course learning outcomes. Assessments are administered, data are collected, and results are analyzed. Faculty discussions occur with Department Chair/Coordinators and actions plans are created (and implemented).
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 4.2 Program Evaluation

There is a thorough Program Review process in place. Every three years, the Business Unit programs conduct a Program Review that includes information regarding curriculum, program management, and student success. The completed report is then reviewed by a Program Review Committee comprised of faculty and the Director. A rubric is used by the Committee to assess the quality of the program on 17 topics. Then a final Program Review Committee Recommendation level is assigned. The level recommendation then goes to the VP of Academic Affairs. Discussion occurs with the VP, Program Review Chair, and the Dean and Chair/Coordinator of the Business Unit. The VP then submits a final recommendation to the President for final determination.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 5.1 Human Resource Planning

The processes used for recruiting faculty, fostering a positive work environment, and creating a climate conducive to Business Unit employees' well-being and satisfaction were well described. Discussions with faculty revealed an enthusiasm and appreciation for the work environment at Rhodes State College. Faculty cited their favorable relationships with the administrative staff and their strong comfort level in approaching their supervisors for discussion. Faculty reported that they were well equipped by the College to perform their duties.
Categories: Approach, Deployment
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 5.2 Faculty Qualifications

The quality of the Business Unit faculty was evident. Students and advisory board members praised the Business Unit faculty quality. The quality of the Business Unit faculty is highlighted by recent award nominations. For the 2018-2019 academic year, Les Finley, Management and Human Resources instructor, was nominated for the Ohio Association of Two-Year Colleges (OATYC) outstanding faculty award. Traci Bitler, Marketing and Management Instructor, was nominated for the OATYC John Fallon Early Teaching Award.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 5.7 Faculty and Staff Professional Development and Scholarly Activities

The Business Unit encourages and provides opportunities and financial resources for on-campus and off-campus faculty development activities. Business Unit faculty demonstrate diverse professional development and scholarly activities, including professional certification, campus-wide professional development, pursuit of doctorate degrees, multicultural and diversity initiatives, memberships, and instructional and curriculum development efforts. The Business Unit professional development and scholarly activities support the mission of the departments and of the College.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Opportunities for Improvement (OFI) (5)
Criterion 1.1 Leadership Strategies

Strategy 4.1 of the College's Strategic Plan states "create and implement a comprehensive marketing plan". The College lacks an overall marketing plan and has had a vacancy in their Director of Marketing for over three years. Leadership should consider filling the vacancy for the Director of Marketing and establish an overall marketing/communications plan to provide guidance and assistance to the Business Unit and across the College.
Verified: This OFI was verified on site.
Institution Comment

The Director of Marketing position was last vacated in May 2018. Since that time, the responsibilities were absorbed by the Assistant Director of Marketing. The job posting for Director of Marketing and Public Relations is currently on the Rhodes State College website. The College is currently receiving applications from interested, qualified individuals for the position. The process for hiring a candidate is scheduled to take place in November 2019.

As part of the College’s revised Shared Governance model, Rhodes State has formed a Strategic Enrollment Planning (SEP) Committee which includes various stakeholders from across the College (including the Marketing department). The SEP Committee is charged with assisting the President and Cabinet with development of strategic institution-wide marketing and communication goals for the College. Some current Marketing related actions for the remainder of 2019 through Fall of 2020 that specifically relate to the Business Programs are the following:

*One Night a Week Business Administration Ads in the Toledo Business Journal and La Prensa.

*New TV Commercials (7-10) are in development. The focus will be on the following programs: Business, AA/AS, Health Sciences, and Nursing. Scheduled to be completed November 2019. The commercials focus on the testimonies of Alumni and current students.

*Contracts have been signed for Lamar Billboards. Digital, Posters will rotate in a ten-county area. Digital boards will be updated to feature Business programs.

*Online Marketing has and will continue to focus on Business programs with the addition of featured interviews/articles with our Business “experts.”

*New Friday Focus Social Media promotion is being developed. Each Friday, social media channels will focus on faculty, programs, and staff at Rhodes State. The program will begin when a new a Web Content Specialist is hired in November. First Focus will be Business and Concrete Programs.

*Marketing is currently working with IS on updating the entire RSC Website.
Commissioner None/OFI

Institutional response demonstrates active progress toward achieving the marketing strategic objective.

While on site, the Site Visit team became aware of some morale concerns during the Self-Study year within the Business Unit regarding leadership style among one or more in senior leadership positions. This was mentioned in multiple discussions with college personnel and Advisory Board members.

The Site Visit Team was able to verify on site that the College and its leadership is actively improving its processes and committed to filling necessary vacancies to improve the overall performance of the College.

Regarding morale, while an administrative "Open Door Policy" may exist at the College, an opportunity exists to monitor faculty well-being and satisfaction through some type of engagement and/or satisfaction survey.
Verified: This OFI was verified on site.
Institution Comment

Rhodes State College’s Office of Human Resources anticipates implementation of an annual employee satisfaction survey beginning Fall 2020. The College will begin the process of vendor selection in early 2020.
Commissioner None/OFI

The institution response indicates Rhodes State College's Office of Human Resource takes employee morale seriously and is working to implement additional formal methods in addition to the current informal methods of assessing employee morale. The Associates degree board of commissioners encourages Rhodes State College to continue these efforts.

The Site Visit team was made aware of a high level of turnover with the Vice-President of Academic Affairs and dean's positions in interviews with faculty and staff, which is an ongoing concern.

Active and defined succession planning could provide a process for identifying and developing internal candidates to fill key positions when vacancies occur.
Verified: This OFI was verified on site.
Institution Comment

The new Executive Director of Human Resources has an extensive background in leadership development. Rhodes State College’s Office of Human Resources intends to create a leadership training and succession-planning program for faculty and staff by Fall 2020.
Commissioner None/OFI

The institution responses to this and the morale OFI should adequately address this concern.

Criterion 2.1 Strategic Planning Process

Business Administration Department Goal #1 - Work with institutional Marketing Department to assist with the development of a comprehensive marketing plan. Goal is to increase promotion of programs with a heavy initial focus on the promotion of One-Night-a-Week Program in Business Administration.

Paralegal Department Goal #1 - Develop a marketing plan with the RSC Marketing Department to increase promotion of the Paralegal Degree. Goal is to increase promotion of program and to increase enrollment to respond to market demand and fiscal viability.

Both of these align with the Strategic Plan Strategy 4.1.1 – Capture the attention of prospective students and employees through new and existing media.

Business and Paralegal faculty, students, and Advisory Board members expressed the need for marketing these programs to make the service area more aware of what they have to offer potential students and employers. The lack of an institution-wide marketing plan and Director of Marketing for three years now has contributed to both programs struggling to meet their strategic goals tied to marketing. Leadership should work to establish an overall marketing plan.
Verified: This OFI was verified on site.
Institution Comment

The Director of Marketing position was last vacated in May 2018. Since that time, the responsibilities were absorbed by the Assistant Director of Marketing. The job posting for Director of Marketing and Public Relations is currently on the Rhodes State College website. The College is currently receiving applications from interested, qualified individuals for the position. The process for hiring a candidate is scheduled to take place in November 2019.

As part of the College’s revised Shared Governance model, Rhodes State has formed a Strategic Enrollment Planning (SEP) Committee which includes various stakeholders from across the College (including the Marketing department). The SEP Committee is charged with assisting the President and Cabinet with development of strategic institution-wide marketing and communication goals for the College. Some current Marketing related actions for the remainder of 2019 through Fall of 2020 that specifically relate to the Business Programs are the following:

*One Night a Week Business Administration Ads in the Toledo Business Journal and La Prensa.

*New TV Commercials (7-10) are in development. The focus will be on the following programs: Business, AA/AS, Health Sciences, and Nursing. Scheduled to be completed November 2019. The commercials focus on the testimonies of Alumni and current students.

*Contracts have been signed for Lamar Billboards. Digital, Posters will rotate in a ten-county area. Digital boards will be updated to feature Business programs.

*Online Marketing has and will continue to focus on Business programs with the addition of featured interviews/articles with our Business “experts.”

*New Friday Focus Social Media promotion is being developed. Each Friday, social media channels will focus on faculty, programs, and staff at Rhodes State. The program will begin when a new a Web Content Specialist is hired in November. First Focus will be Business and Concrete Programs.

*Marketing is currently working with IS on updating the entire RSC Website.
Commissioner None/OFI

The institution response exemplifies an active, working strategic planning process.

Criterion 3.4 Stakeholder Results

With the assistance of the Offices of Institutional Effectiveness and Institutional Research, surveys could be created to better collect information of student and alumni satisfaction with offerings and services.
Categories: Approach, Deployment, Results, Improvements
Verified: This OFI was verified on site.
Institution Comment

The Business Program Chair has had preliminary conversations with faculty and the Office of Institutional Effectiveness on how the Business Programs can create a Business Student Satisfaction Exit and Business Graduate Alumni Surveys. Plans are in place to develop the content for the Business Student Satisfaction Survey and schedule for deployment in April 2020. Plans are in place to develop content for the Graduate Alumni Survey and schedule for deployment in Fall 2020.
Commissioner Note

Establishing robust communication channels with measurable outcomes for each group of stakeholders is a critical aspect of enabling continuous improvement over time, prioritizing the continuous improvement, and ensuring balance across the interests of multiple stakeholders in the improvements that are made. The plan to move forward as indicated by the institution response demonstrates that the institution understands the overall intent.