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Volunteer State Community College
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Individual Members (17)
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Last updated: 11/26/2019
Volunteer State Community College
Member Institutions by Region -- ACBSP Regions: Southeastern Council - Region 3
General Information
1480 Nashville Pike
Tennessee
37066   [ Map ]
615 230-3577 (Fax)
Visit Website »
United States
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About This Member
  Associate Degree
  Public
  http://www.volstate.edu/BusinessDivision/
  Yes
  R - Fully Reaffirmed
  1998
  2019
  10 Years
  Dr. Andrew White
  Dean - Business & Technology
  No
 
Strengths (11)
Criterion 1.1 Leadership Strategies

Site visit interviews and the self-study material revealed that the Business Unit has a process for reviewing faculty performance which addresses the approach, deployment, results, and improvement cycle. The established process includes course evaluations and sometimes peer-reviews and observations.
Categories: Results
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 1.3 Leadership and Community

Various improvements have been made as a result of the program evaluations, new hires, surveys, etc. Online faculty receive full support from the Distance Education Department. The faculty has input in all classroom guidelines and procedures. For example, Quality Matters has been replaced with the Volunteer State Guidelines for Online and Hybrid Course Design—as of spring 2019.
Categories: Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 2.2 Current Strategic Plan

The GBA results are used to plan changes to curriculum and program offerings based on student performance.
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

The institution utilizes a strong assessment program for academic placement. It includes ACT test scores of 19 and above, Accuplacer scores, etc., for student placement in the business programs.
Categories: Results
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 2.3 Finance

The finances at the institution are linked to strategic planning and the Business Unit's objectives. Funding appears adequate to serve the needs of the Business Unit as verified in interviews with faculty and administrators. The budget process was verified as stated in the self-study through interviews with the Associate Vice President of Business Affairs, faculty, and other senior-level administrators. It was verified that the College anticipates continued financial support to the Business Unit.
Categories: Results
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 2.5 Equipment

The equipment and software in classrooms and faculty offices are modern and adequate to serve the needs of the instructors, faculty, and staff. Lab computers and software are modern and available to serve the needs of students. Computers are available for student use and are of speed and functionality so as to be effective with the latest software. The presence of adequate equipment was verified through interviews with faculty and students, as well as direct observation of site team members and computer use by site team members.
Categories: Results
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 4.2 Program Evaluation

The GBA Exit Exam is an excellent tool to measure student success in the overall program.
Categories: Deployment, Results
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 5.3 Faculty Composition

The Business Unit has highly qualified faculty who possess graduate degrees and relevant work experience. After a review of the faculty qualifications table, it was determined that two years of credit hours were displayed instead of just credit hours for the self-study year. Additionally, the math to compute FTE load was not consistent. The College corrected the qualifications table for the site team during the visit to include one year of credit hours (2017-2018) with the FTE calculation based on 30 credit hours per FTE. After corrections were made, the faculty composition included 96.2% master's or doctorate qualified faculty, 3.3% professionally qualified faculty, and .5% exceptions.
Categories: Approach, Deployment
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 5.7 Faculty and Staff Professional Development and Scholarly Activities

The site team verified professional development activities of faculty through interviews with administrators and faculty. Adjunct faculty also confirmed that they are invited to participate in professional development activities of the College and meetings of the Business Unit. All faculty members are engaged in professional development activities which enhance teaching skills.
Categories: Approach, Deployment
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 6.7 Learning and Academic Resources

Support services such as tutoring and disability services are available to students as described in the self-study. The Learning Commons was verified to provide extensive learning support services which assist students in traditional classroom courses, hybrid classes, and online learning.
Categories: Approach, Deployment
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 6.9 Educational Innovation

Support for the development of online courses and for the redevelopment of online courses was verified on site. The development of the Logistics and Supply Chain Management program and innovations in the Medical Practice Management area are examples of innovation to address a growing presence of those careers in the local area.
Categories: Approach, Deployment
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Opportunities for Improvement (OFI) (7)
Criterion 1.1 Leadership Strategies

It is recommended that the Business Unit continues the inclusion of the Advisory Board with a member representing each program area and to consider adding four-year representatives.
Categories: Improvements
Verified: This OFI was verified on site.
Institution Comment

We have attached a list of the current members of our Business Department Advisory Board. Members include two leaders representing four-year institutions from our region:
Dr. Andy Borchers, Associate Dean College of Business, Lipscomb University
Dr. Chunxing Fan, Business Administration Department Chair, Tennessee State University

The Advisory Board also includes members working for employers in industry sectors and/or in professional roles directly related to our programs in Accounting, Marketing, Logistics, Management and Medical Practice Management.

Our Administrative Technology Professional AAS program is the only program which does not have an associated member on our advisory board. We have reached out to the Corporate HQ of Cracker Barrel restaurants, located in our service area, to see if an accomplished Administrative Technology professional from their company would serve on our advisory board. In the unlikely event that we can not get an administrative technology professional from there to serve on our advisory committee, we will get one from another of our larger employers in the region that employs a large number of administrative professionals.


Commissioner None/OFI

The institutional response indicates that Volunteer State Community College understands the importance of achieving representation for each program area across their advisory board, and the plan indicated within the response will address the remaining concerns raised in this OFI.

Criterion 1.2 Leadership Measures of Performance

It is recommended that the Business Unit continues the inclusion of the Advisory Board with a member representing each program area and to consider adding four-year representatives.
Categories: Improvements
Verified: This OFI was verified on site.
Institution Comment

We have attached a list of the current members of our Business Department Advisory Board. Members include two leaders representing four-year institutions from our region:
Dr. Andy Borchers, Associate Dean College of Business, Lipscomb University
Dr. Chunxing Fan, Business Administration Department Chair, Tennessee State University

The Advisory Board also includes members working for employers in industry sectors and/or in professional roles directly related to our programs in Accounting, Marketing, Logistics, Management and Medical Practice Management.

Our Administrative Technology Professional AAS program is the only program which does not have an associated member on our advisory board. We have reached out to the Corporate HQ of Cracker Barrel restaurants, located in our service area, to see if an accomplished Administrative Technology professional from their company would serve on our advisory board. In the unlikely event that we can not get an administrative technology professional from there to serve on our advisory committee, we will get one from another of our larger employers in the region that employs a large number of administrative professionals.
Commissioner None/OFI

The institutional response indicates that Volunteer State Community College understands the importance of achieving representation for each program area across their advisory board, and the plan indicated within the response will address the remaining concerns raised in this OFI.

Criterion 1.3 Leadership and Community

During student interviews, it was not clear to them where they could go for career assistance for those who do not plan to transfer to a four-year institution. It is recommended that a process be implemented to better inform students of this service.
Categories: Improvements
Verified: This OFI was verified on site.
Institution Comment

Currently, the college's Advising Center provides career counseling/advising and career transition support services. Several team members in the Advising Center have been trained to help with resumes, cover letters, etc. In addition, Student Services provides manuals for writing resumes and cover letters. Students also have access to eLearn shells with access to online resources to help them with resumes, cover letters and interviewing, etc.

Additionally, career counseling and actions to support students' transition to work will be covered in the new First Year Experience course being deployed beginning Fall 2020. It will be required for all, First Time, Full Time freshmen.

Additionally, we are restricting the degree pathways for our Business AAS programs, effective Fall 2020. The new pathways will all include the requirement for a Capstone course, which will include significant transition to work learning experiences. We also will be adding numerous career exploration assignments into the curriculum of our Introduction to Business course, a core course required early in the studies for all Business majors.

Collectively, these initiatives should make our students much better prepared to identify their desired career objectives and to transition successfully to work.
Commissioner None/OFI

The institution response indicates a strong plan to ensure all incoming students are familiar with the resources provided by student services, and should provide multiple opportunities for Advising Center team members to communicate the breadth of services available to assist them in their preparations for transitioning into their career throughout their enrollment as students.

Criterion 2.1 Strategic Planning Process

It is recommended that minutes be taken during departmental meetings, advisory meetings, subcommittee meetings, etc. so that formal evidence will be shown of the decisions made and the results of the actions.
Categories: Improvements
Verified: This OFI was verified on site.
Institution Comment

We have not consistently taken minutes of all key meetings and inconsistently filed them. However, we filled a long-open vacancy in our second administrative assistant position in the Spring of 2019. This has enhanced our administrative support capacity and will enable us to do business with more process disciple and improved record keeping. We will be taking and appropriately filing minutes from all significant business meetings, going forward.
Commissioner None/OFI

It is important that controls exist to ensure compliance with internal processes even when personnel shortages necessitate the record-keeping being accomplished by non-administrative support personnel. If these controls are not adequately implemented in addition to assigning the task to administrative support personnel, the records created may not capture the necessary information and details to adequately serve as records of the appropriate business meetings.

Criterion 2.2 Current Strategic Plan

The GBA Exit Exam results were included under Standard 3. This is an excellent measure of how students fair in the business program overall. Future reports should include this data under Criterion 4, as it relates to student-learning assessment rather than stakeholder satisfaction.
Categories: Improvements
Verified: This OFI was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

We recommend students have greater involvement in the student honor society Kappa Beta Delta (KBD).
Categories: Improvements
Verified: This OFI was verified on site.
Institution Comment

The Business Unit realizes the need to offer a broader range of business-based, co-curricular learning opportunities. One element of that going forward will be to re-energize our Kappa Beta Delta society. At the end of Fall 2019, we will send out letters inviting qualified students to join the society. We will work with new and current members to develop plans for a robust portfolio of programming, to be offered beginning Spring 2020. This will include at a minimum, monthly activities including but not limited to community service opportunities, orientation visits to area employers, visits to high school business classes and clubs, and hosting a guest speaker series on campus.

We also are furnishing a new room in the Mattox Business Building to provide students leading sanctioned co-curricular programs with space to plan and coordinate their activities. This space and re-energizing these programs will help us enhance overall student engagement and the overall sense of a collegial community.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 5.2 Faculty Qualifications

When identifying faculty qualifications, the out-of-discipline master's degree requires two additional qualifications in order to be identified as master's qualified. In the case of W. Mize, the two additional qualifications will apply to Introduction to Business and Business Ethics, but not for Principles of Marketing. Future reports should include two additional qualifications to support courses taught when the degree major is not in the teaching discipline.
Categories: Approach, Deployment
Verified: This OFI was verified on site.
Institution Comment

Mr. Mize is no longer teaching Principles of Marketing courses. We have hired additional full time faculty to support the increasing demand of our Business courses. We have also re-evaluated all existing full time and adjunct qualifications to ensure all faculty are Master's qualified.
Commissioner None/OFI

The institution response addresses the concerns of this OFI.