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Phillips Community College of the University of Arkansas
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Individual Members (5)
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Last updated: 11/26/2019
Phillips Community College of the University of Arkansas
Member Institutions by Region -- ACBSP Regions: Southwestern Council - Region 6
General Information
1000 Campus Drive, P.O. Box 785
Arkansas
72342   [ Map ]
870 338-7542 (Fax)
Visit Website »
United States
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About This Member
  Associate Degree
  Public
  Yes
  R - Fully Reaffirmed
  1999
  2019
  10 Years
  Ms. Monica Quattlebaum
  Dept. Chair - Business & Info. Systems
  Kayla Holland
  Instructor
  No
 
Best Practices (4)

Standard 1

1.2 The annual faculty portfolio system which incorporates a peer evaluation process from faculty in the business unit as well as outside the business unit, in addition to review by the dean, is a best practice for other institutions to follow.
Standard 2

2.1 The Annual Division Assessment Summary Report captures the business unit's assessment efforts, and this document is shared with college leadership for their information and input.

2.5--The business unit has its own student success center to promote student success and completion.
Standard 3

3.1--The student internship program coupled with employer feedback enables students to obtain real world experience before graduation and to increase their chances to find suitable employment after graduation.


Standard 4

4.1--Curriculum mapping is used to identify how and where program outcomes are being met.

4.3--A student success pass is available where students can meet with their business advisor three times per semester.


Strengths (11)
Overview and Organizational Profile for Accreditation

The certificate programs allow for the Business Unit to really sell their programs as it directly relates to completion of a degree with the added incentive of certificate completion. The students can graduate with a minimum of one certificate within the degree program in which they are enrolled.
Categories: Approach, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Standard 1: Leadership

The Business Unit has been a strong division for the institution. Administration fully supports the accreditation process for the Business Unit. Faculty and the chair are equally involved in the accreditation process.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 2.1 Strategic Planning Process

The use of the Annual Division Assessment Summary Report provides an easy way to monitor and track data and outcomes for the Business Unit. This is easily incorporated into the strategic plan and provides direction for continuous improvement.
Categories: Approach, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 2.3 Finance

The Business Unit is financially supported for any program improvement needs and faculty professional development. Although there is a tight budget at the College, the Business Unit continues to grow their enrollments while the other College enrollments have decreased.
Categories: Approach, Results
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 2.5 Equipment

Each campus provides a computer lab for the Business Student Success Center. Labs are equipped with current software and equipment that allow students to practice, review, and study outside of the regular class time. Faulty spend time in the center tutoring and providing study sessions for students that need additional help.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 3.2 Stakeholder Satisfaction

Based upon input and research from business partners and industry experts, the Business Unit has updated curriculum to meet the changes in the technology industry by adding cyber-security and programming certificates to the college offerings.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 4.1 Student Learning Outcomes Assessment

Full-Time Business faculty are required to create a faculty portfolio each year showing how assessment data was used to update curriculum, make changes to assignments, and/or improving testing assessments based upon previous assessment results. The team found this to be a Best Practice.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

Standard 4 – Student Learning Outcomes Assessment

The Business Unit has a comprehensive assessment plan that includes assessment data and results at the course, program, and division level. Regular evaluation of the assessment plan is ongoing and a vital connection to student learning. Assessment results are used to evaluate learning and revise/improve curriculum and programs. Most recently, all courses were re-evaluated and student learning outcomes were revised and updated. The Business Unit recognizes that faculty collaboration is key to assessment, therefore faculty are encouraged to meet (formal and informal) to discuss assessment and identify ways to improve student learning. Full-time faculty members are actively involved in the assessment process and steps are being implemented to do more to include part-time faculty in meetings to discuss outcomes and assessment results. One of these meetings was noted under the Standard 1 – Leadership Summary. Additional meetings will be scheduled to allow full and part-time faculty opportunities to discuss assessment results/action plans and share teaching strategies/techniques to improve student learning and retention.

Although faculty portfolios are not required for part-time faculty per the Arkansas Department of Higher Education, the Business Unit plans to work with the Vice Chancellor for Instruction to develop a portfolio process to include part-time faculty which will include section A of the full-time Faculty Portfolio. Implementing this evaluation will give part-time faculty the opportunity to review courses taught and document changes made based on assessment results. Based on comments in Standard 1 – Leadership Summary, full and part-time faculty will meet annually to share and discuss assessment results.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 4.3 Student Assessment

The College has developed a "Student Success Pass" that the business students use. This program allows students to meet with their business adviser three times per semester to discuss courses, student services needs, and student concerns. The team found this to be a Best Practice.
Categories: Approach, Deployment, Results
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 5.1 Human Resource Planning

The longevity of full-time faculty members and the low level of turnover are evidence that the overall college work environment and compensation/benefits package retains high-performance faculty members. Faculty are attracted to the collaborative work environment with opportunities to teach flexible schedules and participate in professional development activities while also being a part of an institution that supports academic and scholarly freedom to promote a student-focused and student-centered teaching experience.
Categories: Approach, Deployment, Results
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 5.7 Faculty and Staff Professional Development and Scholarly Activities

Over the past three years, the division’s four full-time faculty members have attended approximately 80 workshops, training seminars, and conferences to update skills and stay abreast of new technology. The Business Unit feels it is imperative that faculty have opportunities to expand their skills and learn new teaching strategies and trends for their respective disciplines. To confirm this commitment, there has been 100% participation by the full-time business faculty in professional development activities over the last three years.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 5.8 Faculty Instructional Development

The College uses a course design template for the Learning Management System (Blackboard) with a peer review (plus distance learning coordinator) to evaluate and improve online course quality using best practice rubrics and standards.
Categories: Approach, Deployment, Results, Improvements
Verified: This Strength was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Opportunities for Improvement (OFI) (7)
Standard 1: Leadership

The Business Unit has a new dean, Monica Quattlebaum, who has served in the Business Unit as a faculty member (22 years) and as the business assessment coordinator (9 years). Ms. Quattlebaum is a first-time dean and should be supported in her role. This continued support of Ms. Quattlebaum will allow her to develop and continue the excellence that the business unit upholds.
Categories: Approach, Improvements
Verified: This OFI was verified on site.
Institution Comment

Standard 1 – Leadership

The Business Unit is noted for the longevity of the division members, and having a strong relationship with college Administration that supports the work of the Division is evidenced by the long term success of business programs. This leadership and support will continue with Monica Quattlebaum as Department Chair, because she has demonstrated her commitment to the division by her leadership as faculty and assessment coordinator. Administration has and will continue to provide the support and resources needed to maintain viable and productive academic business programs.
Commissioner Comment

There is no Commissioner note or condition.

Summary of Standard 1 - Leadership

Communication is an ongoing process that the Business Unit has identified. It should continue to work on a communication model that includes the part-time faculty, as they are a stakeholder of the Business Unit. This would allows for an inclusive department where all faculty are included. Holding regular meetings will provide for additional opportunities for faculty input.
Categories: Approach, Improvements
Verified: This OFI was verified on site.
Institution Comment

Standard 1- Leadership Summary

The Business Unit recognizes the importance of communication between full and part-time faculty. By the beginning of the Spring 2020 semester, each part-time faculty will be assigned to a full-time faculty mentor that teaches within the same business program. During the semester, the full-time faculty member will keep in touch with the part-time faculty for a minimum of two times a month to ensure that communication is ongoing and part-time faculty are informed and kept abreast of important division/college information as well as answer any questions that may arise. Another responsibility of the full-time faculty will be to share teaching strategies and assessment plans with part-time faculty to provide consistency in courses whether taught by full or part-time faculty.

The Business Unit holds at a minimum three regular division meetings that are scheduled (1) at the beginning of each semester, (2) in the middle of the semester during faculty in-service, and (3) at the end of the semester. Monthly faculty meetings are also held via formal (scheduled, face-to-face, or through Zoom) and/or informal (email, conference call, or spontaneous meetings as needs arise). During the academic year, the Business Unit is also implementing two additional division meetings to include full and part-time faculty. One of the meetings will focus on sharing “best practices” and allowing faculty members dedicated time to discuss teaching and classroom strategies/techniques that promote student learning. The other division meeting will focus on assessment to allow full and part-time faculty to discuss action plans and ways to improve assessment results at the course and program level.

Although the division minutes are used as documentation of formal meetings, a Division Meeting Form has been developed to document formal and informal meetings. This form will document attendees, meeting notes, and any follow-up meetings needed. Examples of a blank Division Meeting Form and completed forms with documentation are in the Evidence File to show how this form is being utilized to document division meetings.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 2.1 Strategic Planning Process

Although the Business Unit updates its plan annually, it does not mention how it uses the community to help with improvements. The use of the Advisory Board and "other" stakeholders would provide a more well-rounded and necessary input into refining the business programs.
Categories: Approach
Verified: This OFI was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 3.1 Stakeholders

The Business Unit has an opportunity to invite the Chancellor and Vice-Chancellor to the Advisory Council meetings each year. This is an excellent opportunity for the businesses to interact and share information on the local community environment with the leadership on campus.
Categories: Improvements
Verified: This OFI was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 4.1 Student Learning Outcomes Assessment

The Business Unit has an opportunity to improve assessment results among part-time faculty by preparing section A of the Faculty Portfolio. This will allow part-time faculty to assess current classes and make changes based upon assessment results.
Categories: Improvements
Verified: This OFI was verified on site.
Institution Comment

There is no Institution Comment.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 5.2 Faculty Qualifications

The Business Unit should require an official transcript and proof of certifications for faculty to meet Master’s or Doctorate Degree Qualified or Professionally Qualified status prior to teaching.
Categories: Approach, Deployment, Improvements
Verified: This OFI was verified on site.
Institution Comment

Standard 5 – Faculty Qualifications

The Business Unit follows the college policy of requiring an official transcript and proof of certification for all faculty members. As part of the hiring process, the Business Unit has also implemented steps to ensure that documentation is collected and maintained according to criteria for Higher Learning Commission (HLC) and ACBSP faculty qualifications. An Instructor Qualification Form was developed to summarize each full and part-time faculty member’s credentials including qualification status, educational background, certifications, and teaching area with a list of courses taught within the division. To ensure that all documents are verified and on file, a Faculty File Checklist sheet was developed for the Business Unit to use as a checkoff that all paperwork is submitted and on file prior to the faculty member teaching. A separate Faculty Qualification folder has been prepared for each faculty member (full and part-time) to include the above mentioned forms and official documentation of official transcripts, certifications, current resume, and any other documentation to meet teaching qualifications. The Instructor Qualification Form and the Faculty File Checklist has been completed for each full and part-time faculty. The new folder including both forms and all documentation is maintained in the college Human Resource Office. Faculty Qualification folders will be reviewed and updated each year. The two new forms (Instructor Qualification Form and the Faculty File Checklist) are in the Evidence File along with an example of one completed Instructor Qualification Form.

During the site visit, it was noted in Standard 5: FTE and Faculty Composition Table (Figure 5.2) that three part-time faculty were listed as Professional Qualified and should have been listed as an Exception. The revised table is attached in the Evidence File.
Commissioner Comment

There is no Commissioner note or condition.

Criterion 6.1 Curriculum

All academic programs are approved by the Arkansas Higher Education Coordinating Board and go through a formal program review process regularly according to Arkansas Code, but should be discussed in detail at the Business Advisory Council for input and feedback before proceeding.
Categories: Approach, Deployment
Verified: This OFI was verified on site.
Institution Comment

Standard 6 – Curriculum

Although the Arkansas Department of Higher Education approves all academic programs and periodically conducts a formal review process, the Business Unit seeks the input and feedback of the Advisory Council for recommendations on changes and/or revisions to programs. The Business Unit plans to implement a formal process to gather input on ways to improve programs that promote student learning and success. As part of the annual spring Advisory Council meeting, faculty will share academic/curriculum updates and allow opportunity for group discussions to make suggestions on ways to improve and better meet the needs of area business and industry as well as ensure that students are prepared to enter the workforce. During the fall semester, faculty will conduct individual meetings that align with academic programs either through surveys, questionnaires, email, face-to-face, or small groups to gather more input and feedback about curriculum and academic programs. Recommendations from Advisory Council will be recorded and as needed revisions will be implemented.

During the site visit, corrections were made to the Curriculum Summary for Table 6. For all summaries, each component (Professional, General Education, and Business Major) meets the minimum percent of total hours for 25%. The revised table is in the Evidence File.
Commissioner Comment

There is no Commissioner note or condition.